free ground shipping on orders $500+

SHIPPING POLICY

Creatures Christmas Shipping

To receive your gifts in time for Christmas, orders must be placed on or before the following dates:

Standard Ground             Thursday 12/15
Express (2 Day)               Tuesday 12/20
Express Overnight           Wednesday 12/21
International                    Thursday 12/15

 

 

Domestic (U.S)

Free Ground shipping for domestic orders over $500
Standard Ground (5 - 10 Working Days)       $15.00   
Express (2 Day)                                             $25.00
Express Overnight                                         $40.00
Pick up (NY Store Only)                                 Free  *Please wait for a confirmation call before picking up 

International Shipping (7 - 10 Working Days) $35.00  

Orders placed on Friday to Sunday will be processed and shipped the next business day. Orders placed Monday through Thursday (excluding holidays) will be processed the following day.  

Orders are processed in New York and shipped from either Los Angeles or New York. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. 

Upon dispatch, you will receive a shipment confirmation email with the shipping tracking number. All orders require Adult Signature upon delivery, please email online@creaturesofcomfort.us if you require otherwise. 

Creatures of Comfort is not responsible in case of theft or lost parcel after confirmed delivery. 

 

WHAT KIND OF PAYMENT OPTIONS DOES CREATURES OF COMFORT ACCEPT?

Our online store accepts payment in the form of credit card (Visa, American Express, Master Card, and Discover), Pay Pal, or online gift certificate. Your card will not be charged until the order has been filled. 

 

HOW MUCH TAXES & DUTIES WILL I HAVE TO PAY? 

Residents of California will pay state tax on their purchase (8.75%). Residents of New York will pay state tax on their purchase (8.875%).

International orders will be shipped via FedEx International only. Expected arrival date for international orders is approximately 5-10 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number. 

For international orders, a customs duty may be charged to you depending upon the country in which you reside. Creatures of Comfort is not responsible for payment of this duty.

 

WHAT IS YOUR IN-STORE RETURN POLICY?

Merchandise in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. No refunds. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, gift certificates, books and fragrances. 

We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

 

IS MY INFORMATION KEPT PRIVATE?

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.

 

 

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