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FAQs

WHAT KIND OF PAYMENT OPTIONS DOES CREATURES OF COMFORT ACCEPT?

 

Our online store accepts payment in the form of credit card (Visa, American Express, Master Card, and Discover), Pay Pal, or online gift certificate. Your card will not be charged until the order has been filled. 

WHAT IS YOUR ONLINE RETURN POLICY?

 

Merchandise in saleable condition with all original tags may be exchanged or refunded within 10 days of receipt of goods when accompanied by the original sales receipt. Please, no price adjustments. All sales are final on markdowns, swimwear, lingerie, jewelry and periodicals. 

 

Please email online@creaturesofcomfort.us for a Return Authorization code before returning or exchanging items. We cannot issue exchanges for items returned without this code.

 

You are responsible for any shipping costs. Creatures of Comfort is not responsible for exchange shipping costs nor duty reimbursement in the case of international purchases.

 

Exchanges should be addressed to:

 

Creatures of Comfort: Exchanges
205 Mulberry St.
New York, NY 10012

 

We will process your exchange as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

 

We have the right to deny exchanges if the merchandise returned does not meet our return policy requirements.

WHAT IS YOUR SHIPPING POLICY?

 

Orders are usually processed within 2 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday.

 

Orders are processed in New York and shipped from either Los Angeles or New York.

 

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

 

For all shipments within the U.S., buyer is given the option of FedEx Ground, Express Saver (2-3 Day), 2Day, or Overnight. Buyer will receive a shipment confirmation email with the shipping tracking number. Direct signature required. If you request no signature, Creatures of Comfort is not responsible in case of theft.

HOW MUCH TAXES & DUTIES WILL I HAVE TO PAY?

 

Residents of California will pay state tax on their purchase (8.75%). Residents of New York will pay state tax on their purchase (8.875%).

 

International orders will be shipped via FedEx International only. Expected arrival date for international orders is approximately 5-10 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number.

 

For international orders, a customs duty may be charged to you depending upon the country in which you reside. Creatures of Comfort is not responsible for payment of this duty.

WHAT IS YOUR IN-STORE RETURN POLICY?

 

Merchandise in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. No refunds. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, gift certificates, books and fragrances. Thank you for your business!

 

We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

HOW CAN I USE MY GIFT CARD?

 

Online gift certificates are for use online only. At this time, we cannot honor any online credit in either brick and mortar location. All in-store gift certificates are for use in our brick and mortar locations only, and cannot be honored through the online store. 

IS MY INFORMATION KEPT PRIVATE?

 

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.