ORDer not confirmed until shipped


Orders placed online will be processed and shipped the next business day. Orders placed Friday to Sunday will be processed and shipped on Monday. Upon dispatch, you will receive a shipment confirmation email with the shipping tracking number. 


UPS Ground 

UPS Two Day

UPS Next Day
* Free for orders $350 and over $12 $25 $35
International FedEx International Economy 
Same day
* Free for orders $450 and over $35
NYC-area only. Costs calculated at checkout.



We are unable to ship to PO Box and military addresses.




Merchandise in original condition with all original tags may be exchanged or refunded within 14 days of receipt of goods when accompanied by the original sales receipt. Original order shipping charges are not refundable. Returns will not be accepted in store. 

All sales are final on promotions, markdowns, swimwear, lingerie, jewelry and periodicals.  

Creatures of Comfort does not offer price adjustments on sales. 



Please email online@creaturesofcomfort.us  to request an RA number and return shipping label. Please include:

  • your order number
  • items you wish to return
  • reason for return

We will respond to your request within 48 hours and provide a return shipping label for domestic orders only. Upon receiving the RA and shipping label, returns must be shipped within 10 days to be eligible for return. 

For International orders, return shipping fees are the responsibility of the customer.

We will process your exchange or refund as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. Refunds will be issued via the original method of payment. 

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.






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